Smartec Business Solutions (formerly QED Internet Solutions) has been working in the travel industry since 1999, when it became the UK representative of the online booking tool (OBT), TravelNow.com. Since 2006, Smartec has specialised solely in the meetings and events industry, focussing on delivering operational efficiency through the optimal use of technology.
Smartec works with specialist meeting and events (M&E) agencies, corporate events teams and travel management companies (TMCs) at a local, regional or global level to meet their business objectives, using technology as an enabler.
Its solutions range from Strategic Meetings Management (SMM) implementations, through to the design and development of customised systems that combine event management, venue sourcing and CRM functionality. It can also provide consultancy, business process or technology reviews, or out-sourced project support.
Smartec is independent and impartial, and can work with any meetings and events technology platform, including: Lenos, Cvent, Starcite, Cendyn Arcaneo, VenueDirectory / Gratis, ABC Connections, BookIt, eTouches, Meetingbox etc.
Smartec has worked on the following projects:
Enterprise SMM Implementation for a global Meetings and Events Agency
With 600 M&E staff around the globe, the agency selected a cloud based global technology platform. Smartec was engaged to lead the implementation for the UK office, as well as configure the system for a future global rollout.
A major challenge was that the incumbent system was very different in nature to the new system, with many manual processes as workarounds. Through a structured project management methodology, Smartec carried out a complete business process re-engineering of the agency over several months, resulting in a successful migration. The increased efficiency through common processes has seen the agency grow at a healthy rate since the implementation.
SMM Implementation for a Global Corporate Client
Very different to the implementation described above, this involved the setup of an implant team within the offices of one of the ‘big four’ accounting firms in their offices in the City of London. The team of 6 required access to both an incumbent venue sourcing system (BookIt) and the corporate network, in an efficient and secure manner.
Smartec worked with the corporate events and IT teams to ensure the implant team could work efficiently without having to double enter data between disparate systems.
Design of bespoke system for London based Meetings and Events Agency
With a staff count of 23 over two European offices, the agency was looking to move away from a very restrictive Access application to a new, bespoke, self-owned system.
After conducting analysis of the agencies needs, Smartec designed a web application that combined event management, spend management and CRM into a centralise system.
Development of an online RFP System for non-venues Event Suppliers
At the request of a global corporate, Smartec designed and developed an online workflow that allowed the corporate’s preferred suppliers of non-venues services to bid for work for future events. The system brought great efficiency to the corporate by centralising all bids in a common format, rather than mailboxes full of multiple supplier responses in multiple formats.